Sarah’s English as a Foreign Language School (“SEFLS”) is the trading name of Sarah Foreman, a registered sole trader. All uses of “we/us/our” refer to SEFLS.

SEFLS provides a range of English language classes at levels B2 and C1 in Windsor, Berkshire, UK for adults who are not native English speakers.

Please read these conditions carefully. It is important that Students read and understand all of these conditions as you confirm that you accept them when you accept a place in one of our classes. The terms and conditions apply throughout a student’s time with SEFLS, regardless of changes made to a student’s course of study, subject to SEFLS giving reasonable notice of such changes wherever possible. 

DEFINITIONS

• SEFLS. The entity providing the classes. Also referred to as Sarah’s English as a Foreign Language School or “We/Our/us””. 
• Applicant. The person who is applying to enrol at SEFLS 
• Assessment.The process through which SEFLS assesses the suitability of an applicant for a particular class 
• Enrolment.The process in which a place in a class is offered to the appliant, subject to payment, and the applicant accepts the place. 
• Student. The person who has completed assessment and enrolment and made payment and is studying at SEFLS.
• Adult. A person who is over the age of 18.
• Start Date. This is the date on which the student starts a course. 
• The Website. http://www.sefls.uk/
• Code of Conduct. The behaviours that are acceptable when studying at SEFLS.
• Personal Data. Means personal data as defined in UK Data Protection Legislation. 

1.  APPLICANT INFORMATION

All classes are open to students who are adults at course start date.

All applications must be made using the contact form on our website: selfs.uk/contact-us

2. VISAS

Each student is responsible for having a valid passport and any applicable visas. Students are responsible for fully complying with all requirements of the appropriate immigration authorities both before and during their stay in the UK. If they fail to comply with these requirements and are expelled from the country, they will not be entitled to any refund of fees.

SEFLS reserve the right to refuse an application if we do not think there is an intention to comply with any of the immigration authority regulations.

Students should contact their local Embassy, Consulate or High Commission to ensure they are allowed to enter and study in the UK. SEFLS is not accredited by the British Council and is not eligible to enrol visa students on a short-term study visa.

3. PAYMENTS

Payment methods are explained on the invoice, which will be issued following enrolment. 

Non-refundable fees are required to be paid termly in advance prior to the start of each term. Payments must be received in full 7 days before the term start date. Non-refundable fees are not transferrable between students. Students are responsible for any bank fees incurred during the payment process.

Course place is only secured for the period that has been paid for in full.

4. REFUNDS (WITHDRAWALS, CANCELLATIONS, POSTPONEMENTS, AMENDMENTS)

Cancellations

Refunds will be made where it is necessary to close a class due to insufficient numbers or where the attendance of learners is made impossible or inappropriate by some action of SEFLS. Should this action prove necessary, the refund will be processed as part of standard procedures. There should be no need to contact SEFLS to request this.

In the event of a course closure, refunds will not be paid to those learners who have: (i) Voluntarily left the course; (ii) Not attended for a period of four weeks prior to closure without previously agreeing a period of planned absence with SEFLS.

SEFLS will consider requests for a refund made in writing within 14 days of enrolment, where a student changes their mind and they withdraw from their course, with the exclusion of short courses of less than one month. These requests should be made by email to sarah@sefls.uk

If a student cancels their enrolment, any agreed refunds will be disbursed within 45 calendar days of receiving notice of cancellation. 

Refunds are based on the date of determination. This is the date the student gives notice of cancellation or the day SEFLS terminates a student enrolment. 

All refunds will only be paid to the fee-payer, via bank transfer.

Fees will not be refunded where course closure is temporary or due to circumstances beyond our control, including but not exclusive to: fire, flood or other force majeure, adverse weather conditions, failure of public utilities or transport systems/networks, restrictions imposed by the government, terrorist attack or threat of, epidemic or pandemic disease, temporary staff absences or changes including those due to industrial action.

In the event that a lesson is cancelled due to staff illness, SEFLS will endeavour to offer a replacement class via video conference at a later date and time as determined by SEFLS. In the event of prolonged staff illness lasting more than 4 weeks, classes may be taught by a replacement teacher. If no suitable replacement teacher can be found and if replacement classes can not be offered at a later date, refunds will be offered on a pro rata basis.

Postponements & Amendments

If a student chooses to postpone or amend their initial enrolment, the tuition fee originally charged to the student will be honoured for the first amendment only. 

SEFLS must receive notification at least 7 days before the course begins in order for the non-refundable fees to be transferred to a later course date. Failure to provide the required notification will result in these fees being forfeited.

For any additional postponements or amendments, the tuition fee and any relevant promotions advertised at the time of the amendment or postponement will be applied. 

SEFLS reserve the right to cancel the enrolment entirely without refund if postponed on numerous occasions.

Any changes to bookings are all subject to availability. Any additional fees that may be incurred due to a change must be paid for in advance of the change being implemented. SEFLS will not refund any difference in fees if the requested amendment is for a course of lower value than the initial booking. 

Students cannot exchange group lessons for an equivalent number of private lessons.

5. CLASSES

All applicants must take a level placement test to assess their language proficiency which will determine the appropriate level of study. This will normally involve an initial speaking and listening assessment by video conference, followed by a full assessment conducted in person at the school premises. Applicants seeking an assessment must get in touch via the contact us form on our website. 

If a student does not have the minimum level of English required to study on a specific course, SEFLS reserve the right to move the student to an appropriate course for their level, if available. Our decision to move the student to a different course or to refuse access to a course will be entirely at our discretion, and our decision will be final.

Classes will take place either at our premises, or at alternative premises which will be of a similar standard to our own premises. In the event that online study is required, SEFLS will make the necessary arrangements to enable classes to be taught online. 

Any missed lessons will not be refunded or rescheduled.

The average number of students in any class depends on the course and the time of year, but the maximum will be 16. 

Students are required to purchase the course book as selected by SEFLS.

6. ATTENDANCE

SEFLS students are expected to attend all classes and complete all homework assignments. Students are also expected to arrive for classes on time, to help minimise disruption to fellow students.

A student’s course may be terminated without notice if the student has not attended for a period of four weeks without previously agreeing a period of planned absence with SEFLS. No refund will be given if a student’s course is cancelled for reason of non-attendance.

SEFLS are not obliged to issue credit to students who are absent due to illness.

7. BANK HOLIDAYS

Classes will not take place on Bank Holidays and course fees will be adjusted accordingly.

8. CODE OF CONDUCT

SEFLS has a Code of Conduct which is set out below and which it expects all students to follow. If a student is seriously or persistently in breach of the code of conduct, SEFLS reserve the right to terminate their course without notice. 

The SEFLS Code of Conduct for Students

In order for you to have a great learning experience with us, we need you to:

• Provide us with accurate information and comply with our academic and administrative procedures
• Commit to your programme of study, complete work on time and undertake assessment activities as required
• Attend classes regularly and on time, and be ready to learn whether in a physical classroom or online
• Comply with our policies and the law
• Not cause offence by actions, language or behaviour, expression of extremist views or possession of extremist material
• Not bully, harass, discriminate against and/or abuse any member of staff, learner or other person
• Dress appropriately for the programme of study attended either online or in the physical classroom
• Pay any tuition and/or accreditation fees that are due in a timely manner
• Value and respect others and behave courteously, responsibly and safely in both a physical or online classroom

9. PHOTOGRAPHY

SEFLS or our representatives would like to photograph students participating in activities and collect written or video student testimonials for promotional purposes, both printed and online. Any student who does not wish to participate may advise SEFLS at the time of enrolment or at the time of photography. Students will be informed when photos are being taken and may choose not to participate.

For more information about how we use your data, please read our company privacy policy.

10. FORCE MAJEURE

SEFLS is not responsible for any events outside our reasonable control which may cause the closure of part or all of the school and the cancellation of any classes, courses or other services or materials SEFLS provide. Events outside our reasonable control may include, without limitation, war, riot, civil strife, industrial dispute, terrorist activity, disaster, storm or other extreme weather conditions, flood, plague and infectious disease. Whenever reasonable and practical, SEFLS will endeavour to offer compensatory classes, including via video conference. SEFLS will not be responsible for any costs incurred by or on behalf of the student as a result of any such case.

11. SERVICES

SEFLS reserve the right to change details of its services, including courses, facilities, accommodation, course dates and class timings where circumstances beyond its control necessitate such changes or where the number of enrolments is not enough to operate a course viably. Students will be assigned to the appropriate class after assessment and students enrolling together are not guaranteed to be placed in the same class.

12. LIABILITY

SEFLS will not be held liable for loss, damage, or injury to persons or property while attending the school or during school organized activities. The student is solely responsible for the safety of any personal property they bring to the school.

Students must pay for any damages caused by them to SEFLS property. 

13. DATA PROTECTION

In order to deliver its services, SEFLS will collect and process personal data, which may include sensitive personal data, relating to the student. See our Privacy Policy for details.

14. AGREEMENT 

The current SEFLS Terms and Conditions supercede any previous Terms & Conditions that were applicable at the time of student’s booking.

By either submitting an application or paying a course fee you have read, understood and agree to the above conditions. These Terms & Conditions are applicable to all students.

All courses offered are subject to availability.

,,,